Add wos sample results library
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abstract: 'Introduction: A decade after health sector reform, public health
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services in rural Cambodia remain under-utilised for multiple reasons
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related to financial, structural and personnel factors. Ineffectiveness
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of rural public health services has led to a significant increase in
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private providers, often the same people who staff public facilities.
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Public health clinics are often portrayed as low quality, with long
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waiting times and unexpected costs; in contrast, private clinics are
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seen to provide more convenient health care. Several strategies,
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including contract management and health equity funds, have been
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introduced to improve public sector performance and encourage
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utilization; these efforts are ongoing. However, the feasibility of
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these strategies remains in question, particularly in terms of
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cost-effectiveness and sustainability.
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Methods: In this article the strategies of and barriers met by health
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workers who remain in rural areas and deliver public health services are
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elucidated. Ethnographic research conducted in 2008 with health
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providers involved in treating tuberculosis patients in Kampong Speu
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Province, Cambodia is drawn on. Participants were recruited from the
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provincial health department, provincial hospital and four health
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centres. Data collection involved in-depth interviews, participation in
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meetings and workshops aimed at health workers, and observation of daily
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activities at the health facilities. Data were transcribed verbatim,
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imported into NVivo software (www.qsrinternational.com) for management,
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and analysed using a grounded theory approach.
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Results: Primary healthcare service delivery in rural Cambodia was
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reliant on the retention of mid-level of health staff, primarily
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midwives and nurses. Its performance was influenced by institutional
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characteristics relating to the structure of the health system. Personal
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factors were impacted on by these structural issues and affected the
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performance of health staff. Institutional factors worked against the
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provision of high-quality public health services, and included the
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fragmentation of service delivery and structure, limited capacity and
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shortage of high-qualified health staff, competition with the private
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sector, and shortage of medical supplies. These factors all de-motivated
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health staff, and undermined their performance in public service
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positions. Personal factors were paramount for staff retention. These
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included: optimism and appreciation of work responsibilities and
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position, the personal ability to cope with financial barriers, and
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institutional benefits such as opportunities for professional
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development, job security, financial opportunities (via
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performance-based allowances), and status in society. Individual
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financial coping strategies were the dominant factor underlying
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retention, but alone were often de-motivating: clients were diverted
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from the public services, which led to distrust, and thus undermined the
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capacity of public system. There was significant interaction between
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institutional and personal factors, which impacted on the effectiveness
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of health staff retention in rural areas. Health workers tended to
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remain in their government positions for prolonged periods of time
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because they experienced personal rewards. At the same time, however,
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their job performance in the public health services were hindered by
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challenges related to the institutional factors.
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Conclusions: The interaction between institutional factors and personal
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factors was crucial for effectiveness of health staff retention in rural
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Cambodia. Efforts aimed at ensuring quality of care and encouraging
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health staff retention should attempt to remove the institutional
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barriers that discourage the use of rural public health services.'
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affiliation: 'Chhea, C (Corresponding Author), Monash Univ, Sch Psychol Psychiat \&
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Psychol Med, Melbourne, Vic 3004, Australia.
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Chhea, C.; Warren, N.; Manderson, L., Monash Univ, Sch Psychol Psychiat \& Psychol
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Med, Melbourne, Vic 3004, Australia.'
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article-number: '1391'
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author: Chhea, C. and Warren, N. and Manderson, L.
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author_list:
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- family: Chhea
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given: C.
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- family: Warren
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given: N.
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- family: Manderson
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given: L.
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da: '2023-09-28'
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files: []
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issn: 1445-6354
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journal: RURAL AND REMOTE HEALTH
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keywords: 'Cambodia; health personnel; institutional factors; personal factors;
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retention; rural health services'
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keywords-plus: INFORMAL PAYMENTS; SECTOR REFORM; CARE; PRACTITIONERS; POOR
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language: English
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month: JUL-SEP
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number: '3'
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number-of-cited-references: '43'
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orcid-numbers: 'Warren, Narelle/0000-0003-2623-4078
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Manderson, Lenore/0000-0002-7883-1790'
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papis_id: 413300881de3faabd8b32e1708ebba53
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ref: Chhea2010healthworker
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researcherid-numbers: 'Warren, Narelle/H-9318-2019
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'
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times-cited: '24'
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title: Health worker effectiveness and retention in rural Cambodia
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type: Article
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unique-id: WOS:000286342600008
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usage-count-last-180-days: '0'
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usage-count-since-2013: '44'
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volume: '10'
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web-of-science-categories: Public, Environmental \& Occupational Health
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year: '2010'
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