2023-09-28 14:46:10 +00:00
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abstract: 'Objective Despite initiatives promoting research and development,
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financing, and distribution programs for assistive technology (AT),
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people with diverse disabilities still experience a critical gap in
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awareness and acquisition of suitable technology products. The nature of
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significant barriers to the effective use of AT service delivery has
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been the subject of considerable speculation, but has not been well
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researched. There is a lack of scientifically rigorous research on which
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specific elements of AT service delivery achieve improved employment
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outcomes with efficient management of costs, and why. Additionally,
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service providers lack an evidence-based and validated framework to
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internally examine their own service delivery processes, policies, and
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practices and assess their effectiveness in generating successful
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employment and other participation outcomes for consumers.
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Main Content This paper will discuss the conceptualization, development,
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and testing of quality indicators of AT service delivery that result in
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successful employment outcomes. This work is being conducted by the
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Center on Effective Rehabilitation Technology (CERT) service delivery
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which has used a rigorous mixed methods process to generate quality
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indicators: (a) thorough literature review to identify core assessment
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categories, (b) feedback from a diverse panel of stakeholders, (c)
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results from a baseline survey of AT practice in the United States, and
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(d) an iterative review and feedback method to generate and rate the
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quality indicators with a panel of experts. The framework will be
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further tested and validated through mixed-methods studies with diverse
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service providers, including employers, throughout the United States.
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Results Indicators of quality have been identified across nine major
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categories which are: (1) Organizational Governing Structures, (2)
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Personnel, (3) Consumer Outcomes, (4) Policies and Procedures, (5)
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Stakeholder Collaboration, (6) Service Delivery Models, (7)
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Individualized Matching of Person and Technology, (8) Funding, and (9)
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Quality Control and Evaluation.
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Conclusion An evidence-based framework for identifying the quality of AT
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service delivery will offer service providers an efficient and important
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tool to assess the quality of their systems and will work towards
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bridging gaps to ensure that AT services promote consumers'' employment
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and other participation goals. The quality indicators framework will be
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customizable for use with different types of service providers such as
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Vocational Rehabilitation agencies, Independent Living Centers, and
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employers.'
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affiliation: 'Scherer, M (Corresponding Author), Syracuse Univ, Burton Blatt Inst,
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Syracuse, NY 13244 USA.
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Samant, Deepti; Adya, Meera; Scherer, Marcia, Syracuse Univ, Burton Blatt Inst,
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Syracuse, NY 13244 USA.
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Babirad, Jurgen, Rehabil Technol Associates Inc, Kinderhook, NY USA.
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Scherer, Marcia, Univ Rochester, Med Ctr, Inst Matching Person \& Technol, Rochester,
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NY 14627 USA.'
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author: Samant, Deepti and Adya, Meera and Babirad, Jurgen and Scherer, Marcia
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author_list:
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- family: Samant
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given: Deepti
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- family: Adya
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given: Meera
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- family: Babirad
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given: Jurgen
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- family: Scherer
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given: Marcia
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booktitle: EVERYDAY TECHNOLOGY FOR INDEPENDENCE AND CARE
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da: '2023-09-28'
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doi: 10.3233/978-1-60750-814-4-245
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editor: Gelderblom, GJ and Soede, M and Adriaens, L and Miesenberger, K
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files: []
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isbn: 978-1-60750-814-4; 978-1-60750-813-7
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issn: 1383-813X
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keywords: 'assistive technology; assistive technology service delivery; quality
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indicators; employment; workplace'
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keywords-plus: TECHNOLOGY OUTCOMES RESEARCH
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language: English
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note: '11th Bi-Annual AAATE Conference, Maastricht, NETHERLANDS, AUG 31-SEP 02,
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2011'
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number-of-cited-references: '33'
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orcid-numbers: Scherer, Marcia/0000-0001-8374-6526
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pages: 245-253
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papis_id: b59f0e74bccc9ca74e3ea24bf411fef9
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ref: Samant2011qualityindicators
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series: Assistive Technology Research Series
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times-cited: '0'
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title: A Quality Indicators Framework for effective AT service delivery
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2023-10-01 08:15:07 +00:00
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type: proceedings
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2023-09-28 14:46:10 +00:00
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unique-id: WOS:000393465400032
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usage-count-last-180-days: '0'
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usage-count-since-2013: '0'
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volume: '29'
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web-of-science-categories: Rehabilitation
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year: '2011'
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