2023-09-28 14:46:10 +00:00
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abstract: 'Background: Missing health care appointments without canceling in
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advance results in a no show, a vacant appointment slot that cannot be
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offered to others. No show can be reduced by reminding patients about
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their appointment in advance. In this regard, mobile health (mHealth)
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strategy is to use text messaging (short message service, SMS), which is
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available on all cellular phones, including cheap low-end handsets.
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Nonattendance for appointments in health care results in wasted
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resources and disturbs the planned work schedules.
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Objectives: The purpose of this study is to evaluate the efficacy of the
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current text messaging (SMS) and call-based reminder system and further
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explore how to improve the attendance at the pediatric outpatient
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clinics. The primary objectives are to (1) determine the efficacy of the
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current clinic appointment reminder service at pediatric outpatient
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clinics at Aga Khan University Hospital, (2) assess the mobile phone
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access and usage among caregivers visiting pediatrics consultant
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clinics, and (3) explore the perception and barriers of parents
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regarding the current clinic appointment reminder service at the
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pediatric outpatient clinics at Aga Khan University Hospital.
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Methods: The study uses a mixed-method design that consists of 3
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components: (1) retrospective study (component A) which aims to
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determine the efficacy of text messaging (SMS) and phone call based
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reminder service on patient''s clinic attendance during January to June
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2017 (N=58,517); (2) quantitative (component B) in which a baseline
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survey will be conducted to assess the mobile phone access and usage
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among parents/caregivers of children visiting pediatrics consultant
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clinics (n=300); and (3) qualitative (component C) includes in-depth
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interviews and focus group discussion with parents/caregivers of
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children visiting the pediatric consultancy clinic and with health care
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providers and administrative staff. Main constructs will be to explore
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perceptions and barriers related to existing clinic appointment reminder
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service. Ethics approval has been obtained from the Ethical Review
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Committee, Aga Khan University, Pakistan (4770-Ped-ERC-17).
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Results: Results will be disseminated to pediatric quality public health
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and mHealth communities through scientific meetings and through
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publications, nationally and internationally.
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Conclusions: This study will provide insight regarding efficacy of using
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mHealth-based reminder services for patient''s appointments in low- and
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middle-income countries setup. The finding of this study will be used to
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recommend further enhanced mHealth-based solutions to improve patient
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appointments and decrease no show.'
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affiliation: 'Kazi, AM (Corresponding Author), Aga Khan Univ, Dept Paediat \& Child
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Hlth, Fac Off Bldg,Stadium Rd, Karachi, Pakistan.
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Saeed, Sana; Somani, Noureen; Sharif, Fatima; Kazi, Abdul Momin, Aga Khan Univ,
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Dept Paediat \& Child Hlth, Fac Off Bldg,Stadium Rd, Karachi, Pakistan.'
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article-number: e91
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author: Saeed, Sana and Somani, Noureen and Sharif, Fatima and Kazi, Abdul Momin
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author-email: momin.kazi@aku.edu
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author_list:
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- family: Saeed
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given: Sana
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- family: Somani
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given: Noureen
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- family: Sharif
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given: Fatima
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- family: Kazi
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given: Abdul Momin
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da: '2023-09-28'
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doi: 10.2196/resprot.9294
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files: []
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issn: 1929-0748
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journal: JMIR RESEARCH PROTOCOLS
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keywords: 'text messaging; mobile phone; mhealth; appointments and schedules;
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outpatient services; pediatrics'
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keywords-plus: 'SERVICE REMINDERS; MOBILE PHONE; SMS; INTERVENTIONS; ATTENDANCE;
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COVERAGE'
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language: English
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month: APR
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number: '4'
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number-of-cited-references: '22'
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orcid-numbers: 'Saeed, Sana/0000-0001-6157-6327
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Kazi, Abdul Momin/0000-0001-8253-1777'
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papis_id: 070608f3ea106b9893df884194475892
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ref: Saeed2018evaluatingeffectiven
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times-cited: '3'
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title: 'Evaluating the Effectiveness of Text Messaging and Phone Call Reminders to
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Minimize No Show at Pediatric Outpatient Clinics in Pakistan: Protocol for a Mixed-Methods
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Study'
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2023-10-01 08:15:07 +00:00
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type: article
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2023-09-28 14:46:10 +00:00
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unique-id: WOS:000433882700019
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usage-count-last-180-days: '0'
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usage-count-since-2013: '6'
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volume: '7'
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web-of-science-categories: 'Health Care Sciences \& Services; Public, Environmental
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\& Occupational
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Health'
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year: '2018'
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