130 lines
4.3 KiB
YAML
130 lines
4.3 KiB
YAML
abstract: 'Background: Missing health care appointments without canceling in
|
|
|
|
advance results in a no show, a vacant appointment slot that cannot be
|
|
|
|
offered to others. No show can be reduced by reminding patients about
|
|
|
|
their appointment in advance. In this regard, mobile health (mHealth)
|
|
|
|
strategy is to use text messaging (short message service, SMS), which is
|
|
|
|
available on all cellular phones, including cheap low-end handsets.
|
|
|
|
Nonattendance for appointments in health care results in wasted
|
|
|
|
resources and disturbs the planned work schedules.
|
|
|
|
Objectives: The purpose of this study is to evaluate the efficacy of the
|
|
|
|
current text messaging (SMS) and call-based reminder system and further
|
|
|
|
explore how to improve the attendance at the pediatric outpatient
|
|
|
|
clinics. The primary objectives are to (1) determine the efficacy of the
|
|
|
|
current clinic appointment reminder service at pediatric outpatient
|
|
|
|
clinics at Aga Khan University Hospital, (2) assess the mobile phone
|
|
|
|
access and usage among caregivers visiting pediatrics consultant
|
|
|
|
clinics, and (3) explore the perception and barriers of parents
|
|
|
|
regarding the current clinic appointment reminder service at the
|
|
|
|
pediatric outpatient clinics at Aga Khan University Hospital.
|
|
|
|
Methods: The study uses a mixed-method design that consists of 3
|
|
|
|
components: (1) retrospective study (component A) which aims to
|
|
|
|
determine the efficacy of text messaging (SMS) and phone call based
|
|
|
|
reminder service on patient''s clinic attendance during January to June
|
|
|
|
2017 (N=58,517); (2) quantitative (component B) in which a baseline
|
|
|
|
survey will be conducted to assess the mobile phone access and usage
|
|
|
|
among parents/caregivers of children visiting pediatrics consultant
|
|
|
|
clinics (n=300); and (3) qualitative (component C) includes in-depth
|
|
|
|
interviews and focus group discussion with parents/caregivers of
|
|
|
|
children visiting the pediatric consultancy clinic and with health care
|
|
|
|
providers and administrative staff. Main constructs will be to explore
|
|
|
|
perceptions and barriers related to existing clinic appointment reminder
|
|
|
|
service. Ethics approval has been obtained from the Ethical Review
|
|
|
|
Committee, Aga Khan University, Pakistan (4770-Ped-ERC-17).
|
|
|
|
Results: Results will be disseminated to pediatric quality public health
|
|
|
|
and mHealth communities through scientific meetings and through
|
|
|
|
publications, nationally and internationally.
|
|
|
|
Conclusions: This study will provide insight regarding efficacy of using
|
|
|
|
mHealth-based reminder services for patient''s appointments in low- and
|
|
|
|
middle-income countries setup. The finding of this study will be used to
|
|
|
|
recommend further enhanced mHealth-based solutions to improve patient
|
|
|
|
appointments and decrease no show.'
|
|
affiliation: 'Kazi, AM (Corresponding Author), Aga Khan Univ, Dept Paediat \& Child
|
|
Hlth, Fac Off Bldg,Stadium Rd, Karachi, Pakistan.
|
|
|
|
Saeed, Sana; Somani, Noureen; Sharif, Fatima; Kazi, Abdul Momin, Aga Khan Univ,
|
|
Dept Paediat \& Child Hlth, Fac Off Bldg,Stadium Rd, Karachi, Pakistan.'
|
|
article-number: e91
|
|
author: Saeed, Sana and Somani, Noureen and Sharif, Fatima and Kazi, Abdul Momin
|
|
author-email: momin.kazi@aku.edu
|
|
author_list:
|
|
- family: Saeed
|
|
given: Sana
|
|
- family: Somani
|
|
given: Noureen
|
|
- family: Sharif
|
|
given: Fatima
|
|
- family: Kazi
|
|
given: Abdul Momin
|
|
da: '2023-09-28'
|
|
doi: 10.2196/resprot.9294
|
|
files: []
|
|
issn: 1929-0748
|
|
journal: JMIR RESEARCH PROTOCOLS
|
|
keywords: 'text messaging; mobile phone; mhealth; appointments and schedules;
|
|
|
|
outpatient services; pediatrics'
|
|
keywords-plus: 'SERVICE REMINDERS; MOBILE PHONE; SMS; INTERVENTIONS; ATTENDANCE;
|
|
|
|
COVERAGE'
|
|
language: English
|
|
month: APR
|
|
number: '4'
|
|
number-of-cited-references: '22'
|
|
orcid-numbers: 'Saeed, Sana/0000-0001-6157-6327
|
|
|
|
Kazi, Abdul Momin/0000-0001-8253-1777'
|
|
papis_id: 070608f3ea106b9893df884194475892
|
|
ref: Saeed2018evaluatingeffectiven
|
|
times-cited: '3'
|
|
title: 'Evaluating the Effectiveness of Text Messaging and Phone Call Reminders to
|
|
Minimize No Show at Pediatric Outpatient Clinics in Pakistan: Protocol for a Mixed-Methods
|
|
Study'
|
|
type: article
|
|
unique-id: WOS:000433882700019
|
|
usage-count-last-180-days: '0'
|
|
usage-count-since-2013: '6'
|
|
volume: '7'
|
|
web-of-science-categories: 'Health Care Sciences \& Services; Public, Environmental
|
|
\& Occupational
|
|
|
|
Health'
|
|
year: '2018'
|