wow-inequalities/02-data/intermediate/wos_sample/23441b1ac34764d970378d607c6ea049-brighton-lisa-jane/info.yaml

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abstract: 'Objective: To explore generalist palliative care providers'' experiences
of emotional labour when undertaking conversations around palliative and
end-of-life care with patients and families, to inform supportive
strategies.
Methods: Semi-structured interviews conducted with generalist staff
(those providing `primary'' or `general'' palliative care, not palliative
care specialists) who had attended a communication workshop. Sampling
was purposive (by gender, profession, experience). Data were analysed
using a framework approach; a sample of transcripts were double-coded
for rigour. Data collection and analysis were informed by theories of
emotional labour, coping, and communication.
Results: Four ambulance staff, three nurses, two speech and language
therapists, and one therapy assistant were interviewed. Five themes
emerged: emotions experienced; emotion `display rules''; emotion
management; support needs; and perceived impact of emotional labour.
Participants reported balancing `human'' and `professional'' expressions
of emotion. Support needs included time for emotion management,
workplace cultures that normalise emotional experiences, formal
emotional support, and palliative and end-of-life care skills training.
Conclusion: Diverse strategies to support the emotional needs of
generalist staff are crucial to ensure high-quality end-of-life care and
communication, and to support staff well-being.
Practice implications: Both formal and informal support is required,
alongside skills training, to enable a supportive workplace culture and
individual development. (C) 2018 Elsevier B.V. All rights reserved.'
affiliation: 'Brighton, LJ (Corresponding Author), Kings Coll London, Cicely Saunders
Inst Palliat Care Policy \& Rehabi, Bessemer Rd, London SE5 9PJ, England.
Brighton, Lisa Jane; Bristowe, Katherine; Edwards, Beth; Koffman, Jonathan; Evans,
Catherine J., Kings Coll London, Cicely Saunders Inst Palliat Care Policy \& Rehabi,
Bessemer Rd, London SE5 9PJ, England.
Selman, Lucy Ellen, Univ Bristol, Bristol Med Sch, Populat Hlth Sci, Bristol, Avon,
England.
Evans, Catherine J., Brighton Gen Hosp, Sussex Community NHS Fdn Trust, Brighton,
E Sussex, England.'
author: Brighton, Lisa Jane and Selman, Lucy Ellen and Bristowe, Katherine and Edwards,
Beth and Koffman, Jonathan and Evans, Catherine J.
author-email: 'lisa.brighton@kcl.ac.uk
lucy.selman@bristol.ac.uk
katherine.bristowe@kcl.ac.uk
bethany.edwards@kcl.ac.uk
jonathan.koffman@kcl.ac.uk
catherine.evans@kcl.ac.uk'
author_list:
- family: Brighton
given: Lisa Jane
- family: Selman
given: Lucy Ellen
- family: Bristowe
given: Katherine
- family: Edwards
given: Beth
- family: Koffman
given: Jonathan
- family: Evans
given: Catherine J.
da: '2023-09-28'
doi: 10.1016/j.pec.2018.10.013
eissn: 1873-5134
files: []
issn: 0738-3991
journal: PATIENT EDUCATION AND COUNSELING
keywords: 'Emotions; Communication; Education; Terminal care; Palliative care;
Qualitative research'
keywords-plus: 'CANCER CARE; STRESSORS; INTERVENTIONS; PERSPECTIVES; STRATEGIES;
BARRIERS; EFFICACY; BURNOUT; SKILLS; WORK'
language: English
month: MAR
number: '3'
number-of-cited-references: '66'
orcid-numbers: 'Evans, Catherine J/0000-0003-0034-7402
Brighton, Lisa J/0000-0003-0516-0102
Brighton, Lisa Jane/0000-0003-0516-0102
Selman, Lucy/0000-0001-5747-2699
Edwards, Beth/0000-0001-7742-4432
Koffman, Jonathan/0000-0001-8513-5681
Bristowe, Katherine Rachel/0000-0003-1809-217X'
pages: 494-502
papis_id: 37a9e18b66f164d8a0906da441f4a81d
ref: Brighton2019emotionallabour
researcherid-numbers: 'Evans, Catherine J/AAS-4121-2020
Bristowe, Katherine R/G-4807-2012
Brighton, Lisa J/M-1632-2014
Brighton, Lisa Jane/AAF-9119-2019
Selman, Lucy/C-4373-2014
'
times-cited: '27'
title: 'Emotional labour in palliative and end-of-life care communication: A qualitative
study with generalist palliative care providers'
2023-10-01 08:15:07 +00:00
type: article
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unique-id: WOS:000461039100013
usage-count-last-180-days: '0'
usage-count-since-2013: '39'
volume: '102'
web-of-science-categories: 'Public, Environmental \& Occupational Health; Social Sciences,
Interdisciplinary'
year: '2019'