114 lines
3.9 KiB
YAML
114 lines
3.9 KiB
YAML
abstract: 'Public Policy Relevance Statement In the wake of COVID-19 and shift to
|
|
|
|
remote platforms, little is known about the telehealth implementation
|
|
|
|
experiences of social service providers who work with Latinx immigrants,
|
|
|
|
an underserved group with limited accessibility to reliable internet or
|
|
|
|
computers. Findings suggest that the lack of a clear and coordinated
|
|
|
|
federal, local, or organizational response led social service providers
|
|
|
|
to work beyond the scope of their routine duties to navigate unreliable
|
|
|
|
remote platforms to meet the rising needs of their Latinx immigrant
|
|
|
|
clients, which impacted work-related stress and satisfaction. The urgent
|
|
|
|
development of more equitable and accessible models of telehealth is
|
|
|
|
critical in the face of exacerbating disparities in the health and
|
|
|
|
social consequences of COVID-19 among Latinx immigrants.
|
|
|
|
The COVID-19 pandemic radically altered social service provision with
|
|
|
|
significant public health implications as social services often target
|
|
|
|
society''s most vulnerable with preventative health services addressing
|
|
|
|
social determinants of health. Social service providers serve as crucial
|
|
|
|
linkages to services for low-income Latinx immigrants who face
|
|
|
|
substantial barriers to health and social care. However, little is known
|
|
|
|
regarding how social service providers working with Latinx immigrants
|
|
|
|
navigated service delivery and the rapid transition to telehealth during
|
|
|
|
the COVID-19 pandemic. This mixed-methods (QUAL-quant; capitalization
|
|
|
|
denotes primacy) study used survey data collected from April 2020 to
|
|
|
|
October 2020 with Latinx immigrant serving as social service providers
|
|
|
|
in the Maryland-Washington, DC, region. Social ecological theory guided
|
|
|
|
the analysis of narrative data and the integration of quantitative data
|
|
|
|
with qualitative themes. Participants (N = 41) were majority women
|
|
|
|
(85.4\%), identified as Latinx (48.6\%) and elucidated themes related to
|
|
|
|
their transition to telehealth, including adjusting from in-person to
|
|
|
|
telehealth, barriers to telehealth implementation, impact on quality of
|
|
|
|
services, working to prevent clients'' disconnection to social services,
|
|
|
|
and work-related stress and satisfaction. Through the firsthand
|
|
|
|
experiences of frontline social service providers, results reveal
|
|
|
|
conditions of scarcity endemic in social services for Latinx immigrants
|
|
|
|
that preexisted the pandemic and became further constrained during a
|
|
|
|
time of heightened health and social need. Further, critical insights
|
|
|
|
regarding the use of remote modalities with vulnerable populations
|
|
|
|
(language minorities and immigrants) can be instructive in the
|
|
|
|
development of improved and accessible telehealth and remote programming
|
|
|
|
and services for Latinx immigrants.'
|
|
affiliation: 'Negi, NJ (Corresponding Author), Univ Maryland, Sch Social Work, 525
|
|
West Redwood St, Baltimore, MD 21201 USA.
|
|
|
|
Negi, Nalini Junko; Siegel, Jennifer L., Univ Maryland, Sch Social Work, 525 West
|
|
Redwood St, Baltimore, MD 21201 USA.'
|
|
author: Negi, Nalini Junko and Siegel, Jennifer L.
|
|
author-email: nnegi@ssw.umaryland.edu
|
|
author_list:
|
|
- family: Negi
|
|
given: Nalini Junko
|
|
- family: Siegel
|
|
given: Jennifer L.
|
|
da: '2023-09-28'
|
|
doi: 10.1037/ort0000626
|
|
earlyaccessdate: APR 2022
|
|
eissn: 1939-0025
|
|
files: []
|
|
issn: 0002-9432
|
|
journal: AMERICAN JOURNAL OF ORTHOPSYCHIATRY
|
|
keywords: telehealth; Latinx; immigrants; social services; COVID-19
|
|
keywords-plus: HEALTH; STRESS; WORK
|
|
language: English
|
|
number: '4'
|
|
number-of-cited-references: '61'
|
|
pages: 463-473
|
|
papis_id: 2b87079b2cbf38ac809a052d23b0134d
|
|
ref: Negi2022socialservice
|
|
times-cited: '1'
|
|
title: Social Service Providers Navigating the Rapid Transition to Telehealth With
|
|
Latinx Immigrants During the COVID-19 Pandemic
|
|
type: article
|
|
unique-id: WOS:000787978200001
|
|
usage-count-last-180-days: '0'
|
|
usage-count-since-2013: '4'
|
|
volume: '92'
|
|
web-of-science-categories: Psychiatry; Social Work
|
|
year: '2022'
|