abstract: 'Policy analysis on why women and children in low- and middle-income settings are still disadvantaged by access to appropriate care despite Primary Health Care (PHC) programmes implementation is limited. Drawing on the street-level bureaucracy theory, we explored how and why frontline providers (FLP) actions on their own and in interaction with health system factors shape Ghana''s community-based PHC implementation to the disadvantage of women and children accessing and using health services. This was a qualitative study conducted in 4 communities drawn from rural and urban districts of the Upper West region. Data were collected from 8 focus group discussions with community informants, 73 in-depth interviews with clients, 13 in-depth interviews with district health managers and FLP, and observations. Data were recorded, transcribed and coded deductively and inductively for themes with the aid of Nvivo 11 software. Findings showed that apart from FLP frequent lateness to, and absenteeism from work, that affected care seeking for children, their exercise of discretionary power in determining children who deserve care over others had ripple effects: families experienced financial hardships in seeking alternative care for children, and avoided that by managing symptoms with care provided in non-traditional spaces. FLP adverse behaviours were driven by weak implementation structures embedded in the district health systems. Basic obstetric facilities such as labour room, infusion stand, and beds for deliveries, detention and palpation were lacking prompting FLP to cope by conducting deliveries using a patchwork of improvised delivery methods which worked out to encourage unassisted home deliveries. Perceived poor conditions of service weakened FLP commitment to quality maternal and child care delivery. Findings suggest the need for strategies to induce behaviour change in FLP, strengthen district administrative structures, and improve on the supply chain and logistics system to address gaps in CHPS maternal and child care delivery.' affiliation: 'Atinga, RA (Corresponding Author), Univ Ghana, Business Sch, Dept Publ Adm \& Hlth Serv Management, Box LG 78, Legon, Accra, Ghana. Atinga, Roger A., Univ Ghana, Business Sch, Dept Publ Adm \& Hlth Serv Management, Box LG 78, Legon, Accra, Ghana. Agyepong, Irene Akua, Ghana Hlth Serv, Res \& Dev Div, POB MB-190, Greats Accra Region, Ghana. Esena, Reuben K., Univ Ghana, Sch Publ Hlth, Dept Hlth Policy Planning \& Management, POB LG 13, Legon, Accra, Ghana.' author: Atinga, Roger A. and Agyepong, Irene Akua and Esena, Reuben K. author-email: 'ayimbillah@yahoo.com iagyepong@hotmail.com rkesena@hotmail.com' author_list: - family: Atinga given: Roger A. - family: Agyepong given: Irene Akua - family: Esena given: Reuben K. da: '2023-09-28' doi: 10.1016/j.socscimed.2018.02.001 eissn: 1873-5347 files: [] issn: 0277-9536 journal: SOCIAL SCIENCE \& MEDICINE keywords: 'Women; Children; PHC; CHPS; Street bureaucrats; Frontline provider; Implementation; Ghana' keywords-plus: 'MIDDLE-INCOME COUNTRIES; ALMA-ATA; MATERNAL HEALTH; SCALING-UP; POLICY; SERVICES; DELIVERY; PROGRAM; WORKERS; REBIRTH' language: English month: MAR number-of-cited-references: '67' orcid-numbers: 'Agyepong, Irene Akua/0000-0002-0193-5882 Atinga, Roger/0000-0001-7724-4706' pages: 27-34 papis_id: d23efe5641675eed84f8b7d0ba3ef216 ref: Atinga2018ghanascommunitybased times-cited: '17' title: 'Ghana''s community-based primary health care: Why women and children are `disadvantaged'' by its implementation' type: Article unique-id: WOS:000431159800004 usage-count-last-180-days: '3' usage-count-since-2013: '17' volume: '201' web-of-science-categories: 'Public, Environmental \& Occupational Health; Social Sciences, Biomedical' year: '2018'